We strive to ensure your journey
with us is reliable, safe and comfortable. Whether
you're a new or existing customer, the following
will assist in ensuring you and your fellow
passengers have a pleasant trip.
Planning your Trip
Timetables and route maps for all of our
services are available on this website. If you're
unsure as to the route you are after, you can
refer to our
network map. Alternatively, you can plan your
trip using the
TripPlanner - this is particularly useful if
your journey will consist of several modes or
Printed copies of maps and
timetables are also available from our drivers, at
our Terrey Hills office, or by telephoning
Transport Info on 131500. Remember, you can
timetable and route maps from this website.
At the bus stop
Timetables are displayed at many
bus stops, showing the route number, expected
arrival time and destination of the buses that use
that stop. We're currently upgrading the
information at bus stops along major corridors to
include route maps, route details and ticketing
We ask that you arrive at your bus
stop no less than five minutes prior to the
scheduled departure time, and have your ticket
ready prior to joining the bus. When you purchase
your ticket before you travel, not only do you
save money, but you also help us to improve the
on-time reliability of the bus service. Several
stops are now Cashless (Forestway Shops and
Jamieson Square - southbound between 7am and 9am,
and Town Hall and Wynyard - northbound between 4pm
and 7pm), and you will be required to purchase
your ticket from one of the local newsagents
before boarding the bus.
As a bus approaches the stop, the
route number and destination is shown on the front
of the bus. The majority of our buses now feature
improved electronic destination signage, which
scrolls to show the areas the bus travels through.
The sign will also show if the service is a
Limited Stop service.
When you identify your bus,
signal to the driver your intention to board.
Boarding the bus
Many of our buses now feature
stepless entries, which allow less mobile
passengers and people with strollers to board with
View information for customers travelling with
wheelchairs, prams, strollers and ride-on scooters.
Safe and comfortable travel for
seniors is a top priority for Forest Coach Lines.
We suggest reading our
tips for safe travel for senior customers.
Priority seating areas are
designated for disabled, elderly or less mobile
passengers. This area is indicated by signage.
Please move inside the bus and do
not obstruct the access areas. Stand clear of red
safety areas near the doors.
If you are standing, it is
important to move towards the rear of the bus and
hold on to a handrail or hangstrap – this allows
others customers to board the bus, and ensures
your safety as the bus departs.
When you are travelling on our
buses, please be courteous to other passengers.
Please read our section on
Leaving the bus
As you approach your bus stop,
press the red STOP button located on handrails or
walls. Please press the stop button well in
advance of your bus stop to allow enough time for
the driver to stop the bus safely.
If you're elderly or less mobile,
please remain seated until the bus has come to a
Where possible, exit the bus from
the rear doors. This will leave the front doors
free for intending passengers to board and will
reduce the time the bus spends at bus stops,
getting you where you need to go faster.
Ensure you take all of your
personal belongings with you. If you do leave a
personal item onboard one of our buses, contact
If you see an unattended item or
baggage, please do not touch it, but notify the
bus driver immediately.