How To Ride

 

Useful information for new and regular customers who are using our services.

Catching the Bus

We strive to ensure your journey with us is reliable, safe and comfortable. Whether you're a new or existing customer, the following will assist in ensuring you and your fellow passengers have a pleasant trip.

Planning your Trip

Timetables and route maps for all of our services are available on this website. If you're unsure as to the route you are after, you can refer to our network map. Alternatively, you can plan your trip using the TripPlanner - this is particularly useful if your journey will consist of several modes or transfers.

Printed copies of maps and timetables are also available from our drivers, at our Terrey Hills office, or by telephoning Transport Info on 131500. Remember, you can print out timetable and route maps from this website.


At the bus stop

Timetables are displayed at many bus stops, showing the route number, expected arrival time and destination of the buses that use that stop. We're currently upgrading the information at bus stops along major corridors to include route maps, route details and ticketing information.

We ask that you arrive at your bus stop no less than five minutes prior to the scheduled departure time, and have your ticket ready prior to joining the bus. When you purchase your ticket before you travel, not only do you save money, but you also help us to improve the on-time reliability of the bus service. Several stops are now Cashless (Forestway Shops and Jamieson Square - southbound between 7am and 9am, and Town Hall and Wynyard - northbound between 4pm and 7pm), and you will be required to purchase your ticket from one of the local newsagents before boarding the bus.

 As a bus approaches the stop, the route number and destination is shown on the front of the bus. The majority of our buses now feature improved electronic destination signage, which scrolls to show the areas the bus travels through. The sign will also show if the service is a Limited Stop service.

 When you identify your bus, signal to the driver your intention to board.


Boarding the bus

Many of our buses now feature stepless entries, which allow less mobile passengers and people with strollers to board with ease. View information for customers travelling with wheelchairs, prams, strollers and ride-on scooters.

Safe and comfortable travel for seniors is a top priority for Forest Coach Lines. We suggest reading our tips for safe travel for senior customers.

Priority seating areas are designated for disabled, elderly or less mobile passengers. This area is indicated by signage.

Please move inside the bus and do not obstruct the access areas. Stand clear of red safety areas near the doors.

If you are standing, it is important to move towards the rear of the bus and hold on to a handrail or hangstrap this allows others customers to board the bus, and ensures your safety as the bus departs.

When you are travelling on our buses, please be courteous to other passengers.  Please read our section on Travel Etiquette.


Leaving the bus

As you approach your bus stop, press the red STOP button located on handrails or walls. Please press the stop button well in advance of your bus stop to allow enough time for the driver to stop the bus safely.

If you're elderly or less mobile, please remain seated until the bus has come to a complete stop.

Where possible, exit the bus from the rear doors. This will leave the front doors free for intending passengers to board and will reduce the time the bus spends at bus stops, getting you where you need to go faster.

Ensure you take all of your personal belongings with you. If you do leave a personal item onboard one of our buses, contact our office.

If you see an unattended item or baggage, please do not touch it, but notify the bus driver immediately.